Call Centres
The remit of the
e-skills NTO
has been extended to include Telecommunications and Call Centres, in addition to its original responsibilities for IT-related skills.
We know that skills are of critical important to the Call Centre sector, and that having the right skills at the right time is essential for the sector's future global competitiveness.
Our priority over the coming weeks is to determine strategic priorities for each of our new sectors, and to put in place the plans and resources to make a real difference. In the meantime, we are pleased to have re-established essential NTO operations for Telecoms and Call Centres, including Modern Apprenticeship and qualifications programmes.
We would very much appreciate your views on the sector's priorities for action on skills. This will provide important input to our plans. Please see
click here
to fill in our Consultation Feedback Form online.
Over the forthcoming weeks and months we will also be working towards developing the main e-skills NTO website into a site that reflects the full new remit. In the meantime we will make information available on this page at
www.e-skillsnto.org.uk/callcentres
.
To contact us regarding Call Centres skills related issues, please e-mail
.
|
