Call Centres
The remit of the
e-skills NTO
has been extended to include Telecommunications and Call Centres, in addition to its original responsibilities for IT-related skills.
Much progress has been made already to determine strategic priorities for Call Centres, and to put in place the plans and resources to make a real difference.
We would very much appreciate your views on the draft document, Call Centres Strategy for the UK, 25. Please
click here
to view the plan and give your feedback online.
Over the forthcoming months we will also be working towards developing the main e-skills NTO website into a site that reflects the full new remit. In the meantime we will make information available on this page at
www.e-skillsnto.org.uk/call2change
.
To contact us regarding Call Centres skills related issues, please e-mail
.
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