Call Centre Strategy for the UK, 2002 – 2005 – Send Us Your Feedback

This plan is created to unite employers, educators and government around a common set of priorities. These priorities are essential to the productivity of the Call Centre sector and of the UK businesses, which depend on it. The Call Centre phenomenon has transformed customer relationships and service for businesses globally in recent years. However, issues of retention, skill levels and recruitment present a major challenge both to short-term competitiveness and longer-term growth.

This consultation draft is intended to stimulate debate and input from interested parties. All input is welcomed and the e-skills NTO is very grateful to those who take the time to contribute.

The Call Centre Strategic Plan is available to download as a PDF file - (372 K)
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In addition to giving us feedback, we encourage you to take part in the implementation of the Plan. You and your organisation can reap the rewards of working alongside some of the most prestigious organisations, as well as contribute to a successful future for the UK. If you would like to contribute, please register your interest below.

Feedback Form