The Standards underpin the National Vocational Qualifications (NVQs) in England and Wales and the Scottish Vocational Qualifications (SVQs) in Scotland. NVQs/SVQs define what employees do in their jobs, based on practical skills demonstrated in the workplace. They help to validate and build on the technical but also personal and inter-personal skills that are vital to the sector.

The IT NVQs/SVQs from the former ITNTO (for users and professionals across sectors of industry) and the IT Services NVQ/SVQs from the former e-business.nto (for professionals in the IT Services industry) have been brought together in the e-skills NTO qualifications Map ( PDF file ).

For an overview of the IT Standards – Units & Elements, please visit www.itnto.org.uk/html/standards.htm .

The IT Services NVQs/SVQs have recently been reviewed and the new standards have now replaced the old ones. Please click here for an Overview of the IT Services Standards ( PDF file ).

The new IT Systems Support (ITSS) Technician qualification has also been developed in collaboration with industry and education. The ITSS Technician qualification underpins the IT Services NVQ/SVQs, in particular the NVQ/SVQ Level 2 in Customer Systems Support. It is awarded by City & Guilds (C&G reference 6965_02).

For copies of the Occupational Standards, please check the Publications section.

For information on all types of qualifications in IT, academic as well as vocational, please go to www.itnto.org.uk/html/qualify/htm. Additional information on IT GNVQs can be found at http://www.e-businessnto.org.uk/GNVQ/cont-gnvq.htm .

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