How did the qualification come about?

The IT Systems Support Technician qualification is the result of a close collaboration between industry and education representatives, including Compaq Computers Ltd, e-skills NTO and City & Guilds.
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Thanks to a series of projects initiated by e-skills NTO and Compaq Computers Ltd, selected colleges and training providers in the UK have been able to work directly with industry to create this new course and CD-Rom package, and to update their IT facilities and the skills of their teaching staff.

The projects were developed on a region by region basis to address specific regional needs and to adapt the response to regional circumstances. Partners include Compaq Computers Ltd., selected colleges, and industry and education representatives. Funding has been largely provided by Regional Developments Agencies and by the European Social Fund.

As part of the projects, selected colleges were equipped with the necessary hardware and software provided by Compaq Computers Ltd. College tutors received training to ensure their knowledge of the sector and its skill requirements were up-to-date. Additionally, the ITSS (IT Systems Support) Technician CD-Rom was developed to support course delivery and allow for distance learning.

The course is available at participating colleges in the South East, North East, South West, East Midlands and East of England. It will shortly be available at colleges in London.

The e-skills NTO, City & Guilds and the IT industry are now very keen for this course to be available across the UK. If you are an FE College or Training Provider and would like to run this course please contact Bryan Reid on or send an e-mail to