Who should I contact?

If you are an individual interested in achieving the ITSS Technician qualification, please refer to the list of current and future ITSST centres below.

If you are a College or Training Provider who would like to offer the ITSST qualification, please contact Bryan Reid on or or contact City & Guilds on (quoting C&G reference 6965_02 for the ITSST qualification).

If you are an employer or an individual who would like more information about the course please contact Debbie Warren or

The ITSS Technician qualification is currently available from the following colleges and training providers:

South East colleges:

College Contact Name Tel. Number
Bracknell & Wokingham College  Mike Adams
Brighton College of Technology Stewart Millar
Farnborough College Andrew Livesey
Newbury College Martin Russell
North West Kent College        
(freephone)
Reading College Lee Nicholls
(freephone)
Reigate College Stuart Stephens
Southampton City College       
(information line)

North East colleges:
College Contact Name Tel. Number
Bishop Auckland College
Derwentside College    
(freephone)
Gateshead College School Administrator
North Tyneside College Christine Clements
Northumberland College The Advice Centre

The following colleges and training providers will soon be offering the ITSS Technician qualification.

South West colleges
College Contact Name Tel. Number
Bournemouth & Poole College Claire Barnes
Exeter College Sheila Phillips 01392205260
Gloucester College of Arts & Technology Information line
Norton Radstock College Student Information
South Devon College Student information

East Midlands colleges
College Contact Name Tel. Number
Boston College
Student Services
Derby Tertiary College Customer Service
Grantham College Information Officer
North Lincolnshire College Stephen Smith
Northampton College Chris Davies

East of England colleges
College Contact Name Tel. Number
Cambridge Regional College Sue Rogowski
Colchester Institute Course Information
College of West Anglia Course Information (ext 340)
Harlow College Learning Link Advisor
Basildon College Student Enquiry Line 01268461624

London colleges
College Contact Name Tel. Number
Barnet College
City & Islington College    
Hammersmith and West London College
Lambeth College
Lewisham College
Richmond Adult College

The NTO is currently working on developing the ITSS Professional qualification (C&G Progression Award in Customer Systems Support Level 3) with these London colleges and industry representatives including Compaq.

Training Providers (as part of the "Developing Employer Learning Networks" project)

Training Provider Address Tel. Number
Camp Lane Development Camp Lane, Birmingham
Kirkdale Training Kirkdale House, Armitage Road, Brighouse West Yorkshire, HD6 1PT
Leeds Training Trust Mitchell House, 139 Richardshaw Lane, Pudsey, West Yorkshire, LS28 7EH
Mercia Training Ltd Sandy Lane, Tamworth, Staffs B77 4EX 41
North West Training Council Dunnings Bridge Road, Bootle, Merseyside L30 6XT
Pendle Training Netherfield Road, Nelson, Lancashire BB9 9AR
Performance through People 32 Newhall St., Walsall, West Midlands WS1 3DZ
Southern Industries GTA Abinger House, 26 Abinger Road, Brighton BN41 1RZ
The Aspire Centre Burford, Tenbury Wells, Worcs WR15 8HE
Training 2000 Furthergate Industrial Park, Harwood St, Blackburn, Lancs BB1 3BD 59